LATEST COVID GUIDELINES
As of 30 December the Guidelines on Staying Away have changed yet again, sadly we find ourselves in a Tier 4 Ntional Lockdown https://www.gov.uk/guidance/national-lockdown-stay-at-home which means we are currently closed again to all but a few.
There are a limited number of exceptions https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know#exemptions
If you have any concerns regarding a reservation you have made with us directly, please don't hesitate to get in touch if we haven't already spoken. We will be reviewing guidelines and advice from the industry agencies that lobby government on our behalf constantly over the coming weeks. We know that the majority of our guests wish to book with us so that they can holiday in a private space (unlike a hotel) and be socially responsible with regards to Covid. Whilst we are frustrated to find ourselves closed, we appreciate and respect the decision made is for the greater good and we must all do what we can to stop the spread of Covid whilst we await vaccinations.
If your booking is via Cottages.Com/Hoeseasons or Mulberry please do not panic if you cannot immediately get hold of them. We understand that they have recently added a Guests portal to their system where you can directly amend your bookings - we hope this works successfully. Typically they will contact guests with reservations commencing within the immediate next 2wks. Whilst we appreciate the frustration and worry that this can cause inundating them with numerous calls and emails only serves to slow their entire process - we have raised this an unsatisfactory level of service and hope that they will be increasing their number of customer services representatives to meet the demand in enquiries. If you have been unable to access the Guest Portal and have an upcoming scheduled payment with them that you do not wish to be automatically taken we suggest you contact your bank and request a stop on the pending transaction. We are happy to make contact on your behalf too, if required.
WHAT WE'RE DOING IN RESPONSE TO COVID19:
Maintain our 'Contactless' Check In/Out System, though we're on call with Masks if you need us.
We believe we maintain a high standard of cleanliness (paying particular attention to cross contamination) throughout Hydrangea House in normal circumstances. We do this by following a Prepare, Clean, Disinfect, Check, Reset regime but in addition we will now also be 'Fogging' the house between guests as part of our Disinfection program.
This is a vaporisation treatment that disperses a non-toxic, non-irritant, noncorrosive disinfectant into the air killing 99.99% of known viruses, bacteria and fungi including Coronavirus. The good new is, it is harmless to humans and animals. The chemical works by irreversibly binding, penetrating and immobilising bacteria, viruses and fungi so that they cannot replicate, leaving surfaces disinfected and safe to use. Look below to see how it works.
The WHO (World Health Organisation) currently recommend the removal, for the time being anyway, of all soft furnishings and other unnecessary items. It's these items though that help make our house a home, so we've decided to rotate those items that can't be easily disinfected between guests and put them in quarantine i.e. games and books. As we cannot guarantee which of these items will be in situ please feel free to bring your favourite with you to enjoy.
Thankfully the Hot Tub is not out of bounds, we use a constant flow Bromine disinfection system but please remember to follow the rules and shower before use to protect yourself and others staying with you.
We're also asking you to do your bit whilst at Hydrangea House:
- Be part of the Governments Track and Trace scheme by scanning the QR Code on arrival and then daily, via their App
- Anti-bacterial Hand Gel Station, it is recommended you use this when entering and leaving the property and continue to wash your hands frequently in between.
- We've left supplies of Disinfectant wipes, spray and gloves to use as necessary
- Tissues in every room for coughs and sneezes. Catch It - Bin It - Kill It!
- Follow the procedures detailed on our guest app if anyone becomes unwell/develops symptoms during your stay and inform us straight away
- If the weather allows, leave windows open to circulate fresh air whilst at home. PLEASE Don't forget to close them if you head out to explore Hythe
- On Departure, if you have the capacity to do so, please strip the beds and leave in a pile and dump towels & gowns on. This helps to keep our cleaning team safe too.
If you have any concerns or would simply like to discuss our cleaning regime through in more detail, don't hesitate to get in touch.