Accessibility
We want to make everyone's stay as enjoyable as possible and are committed to providing suitable access for all our guests, whatever their individual needs. However, we are constrained by the age and style of the building, we therefore aim to accurately describe our facilities and services to give you the confidence to assess if it suitable for your individual needs.
Please don't hesitate to get in touch if we omitted some detail; to discuss your specific needs or request an adjustment that would make the world of difference to your stay - if it's feasible then we will endeavour to make the adjustment.
Accessibility Guide for Hydrangea House
enquiries@hydrangeahousehythe.com, 07841633344,www.hydrangeahousehythe.com
Contact for accessibility enquiries: Jo Couch
At a Glance
Level Access
• The main entrance has 2 steps. There is no lift and no ramp.
• There is level access from the main entrance to:
– Laundry Cupboard
– Home Lounge Kitchen
Access with steps
• There are steps from the main entrance to:
– Bedroom
– Home Gardens
– Home Decking/Terrace with Hot Tub
– Fire Pit Seating Area
Bedrooms
• We have non-allergic bedding.
Hearing
• The fire alarm has flashing lights.
• The (bedroom) TVs have subtitles.
• All staff have disability awareness training.
General
• All staff have disability awareness training.
Getting here
17 Twiss Road, Hythe, CT21 5PB
Travel by public transport
• You can get to Hydrangea House by bus and train.
• The nearest bus stop is 0.1 miles / 0.2 km, from our main entrance, on Seabrook Rd. Numerous buses run frequently in both directions along the coast to and from Folkestone Central Bus Station which is 0.4 miles / 0.2 km from Folkestone Train Station. The bus stop is 0.1 miles / 0.2 km from Hydrangea House.
• The nearest train station is Folkestone Central Train Station. The train station is 4 miles / 6.4 km from Hydrangea House.
• Alternatively Sandling Station is just 2 miles from the house.
Travel by taxi
• You can get a taxi with Folkestone Taxis by calling 01303 252000. The taxi company has a wheelchair accessible vehicle.
• You can get a taxi with Premier Taxis by calling 01303 270000. The taxi company has a wheelchair accessible vehicle.
Parking
• There is parking near the venue. The parking is less than 50 metres from the main entrance. Parking is free.
• There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
• From the parking to the main entrance, there is 1 step. There is no ramp and no lift.
Arrival
Path to main entrance
• From the street to the main entrance, there is 1 step. There is no ramp and no lift.
• The path is sloped.
Main entrance
• The door is 725mm wide.
• The main entrance has 2 steps.
• The main door is side hung and manual.
The steps are 10cm deep or under
Getting around inside
Lounge
• From the main entrance to the lounge, there is level access. The route is 740mm wide, or more. The door is 765mm wide.
Laundry Cupboard
• From the main entrance to the laundry, there is level access. The route is 740mm wide, or more. We have an adjustable ironing board & iron. You can use the ironing board sitting down with the desk chair.
• Tumble Dryer stacked on Washing Machine with basket shelf to hold washing whilst loading/emptying.
Bathroom
- From the main entrance to the Bathroom, there is level access. The route is 740mm or more.
- Additional raised toilet seats are available on request as are children's toilet seat aids.
Kitchen
• We have an open plan kitchen that leads directly off from the Lounge Area
• From the main entrance to the kitchen, there is level access.
• The route is 740mm wide, or more.
• The work surface is available with clear underspace and available at a height between 650mm and 900mm.
• The hob is available at a height between 650mm and 900mm.
• The sink is available at a height between 650mm and 900mm.
• The oven is available at a height between 650mm and 900mm.
Bedrooms
• All bedrooms have windows.
• Bedrooms have ceiling lights, bedside lamps and natural daylight.
• Lights are LED. TVs have subtitles and other Accessibility settings
• All bedrooms are non-smoking.
• We have non-allergic bedding.
• All bedrooms have fitted carpets.
• Complimentary toiletries: Bramley Products do not contain harmful or unethical ingredients such as petrochemicals, sulphates, artificial colours, artificial fragrances, parabens, microbeads, silicones, propylene glycol or phthalates., Bedding: Hypnos beds with wool & silk mattress toppers along with 'Woolroom' duvets, approved by Allergy UK, are naturally hypoallergenic ensuring a peaceful nights sleep. ,
Cleaning Products: We are still trailing a range of eco-friendly products. Please call for further advice.
• We can move the bedroom furniture, to improve accessibility.
• The bedroom nearest the main entrance has 13 steps.
• All bedrooms are ensuite.
• We have ensuite's with shower.
• The walls and the fittings have high colour contrast.
• The direction of transfer onto the toilet is to the left and right.
Getting around outside
Decking/Terrace with Hot Tub
• Low threshold steps within property out to decked terrace.
• From the main entrance to the terrace, there are 3 steps
Hot Tub: Sanitation is an essential to keep the hot tub clean and clear of bacteria, we use a Chlorine system that is automatically measured and dosed every 15mins
Garden
• From the main entrance to the gardens, there are 3 steps. There is no lift and no ramp.
• Deeper steps down to lawn area, a moveable step is available to create an additional step
Fire Pit Seating Area
• From the main entrance to the area, there are 3 steps.
• Low Threshold step separating Garden to Fire Pit area
Customer care support
Accessibility equipment
• If there is a simple amendment we can make to the property that would make a difference to your stay, please just ask, if we can we will.
• For a list of more items, please go to https://cinqueportsmobility.com/.
• The home garden is astro turfed which may be used by dogs for toileting. It can be easily hosed down for cleanliness. Alternatively there is a grassed area just on the other side of Twiss Rd. Dog Poo bags available along with Pet Bed & Cool Mat, bowls & throws. Dog Crate also available if required. Accessible walks, suitable for wheelchairs or scooter, within 50m of home along canal path in both directions into Hythe and toward Folkestone . The canal path links to Promenade on seafront just 500m away.
• We have an area to charge mobility scooters and battery powered wheelchairs.
• Depending on size, various socket points on ground floor.
• You can hire mobility equipment from Cingque Ports Mobility Centre by calling 01303 850760.
Emergency evacuation procedures
• We have emergency evacuation procedures for disabled visitors.
• The fire alarm has flashing lights.
Customer care support
• All staff have disability awareness training.
• Keys are normally obtainable using a lock box but we are happy to meet and greet. Alternatively we are always available by phone for any queries, however small. If there is anything we can do to help plan your stay at Hydrangea House please just get in touch.
Guide last updated: 10 May 2020
AUGUST 2020
"Jo and Kevin are extremely helpful and will everything to ensure you have a good time. My 15 yr old son is autistic and can sometimes lash out In different surroundings causing damage which I always try to avoid being as it is someone’s home! But Kevin and Jo did everything they could to ensure that I didn’t worry about it. Even taking a TV off the wall in my son’s room because they new it would make me happy! Great place and people. Thanks very much"